Returns & Exchanges
At CIVIVI, we stand by the quality of our gear and offer a 30-day return policy for unused products in their original packaging. Whether you are unsatisfied with your purchase or need a different model, we are committed to making the process seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Pack Your Gear
Securely place the item in its original box with all included manuals and accessories to ensure a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing